Kløverblad provides free shipping on all orders above HK$300 (after discounts and vouchers have been applied). Orders under HK$300 will be subjected to a shipping fee of HK$50. Kløverblad reserves the right to update its shipping policy at its sole discretion without prior notice.
For orders placed before 12 noon,Kløverblad Hong Kong’s team will try their best to ship within the same day(excluding Saturday, Sunday and public holidays), but cannot guarantee that such estimates must be met.Shipping means that the order package is sent out from the Kløverblad’s warehouse. Extra time requires for courier company to receive and arrange delivery.
Delivery time vary upon regions For example, if delivery address is within industrial and commercial building,will usually be delivered within one to two working days, while the non-commercial building or remote areas will require additional working days to complete the delivery.
If you choose Pick Up At S.F. Store service, after the goods are shipped from the warehouse, the order will usually be sent to the designated S.F. Store within one working day for the customer to pick up the order within 3 days. After the shipment arrives at the SF store, you will be notified by SMS to pick up the pickup. Please note! We have not provide Pick up at SF Parcel Locker!
As it involve third-party delivery service company, if the customer makes an inquiry to us after the order is placed or requests a specific date or time to deliver, we will pass on to courier as soon as possible, but may not guarantee the actual delivery time.
Delivery set up
Each order will be scheduled for delivery once. If the order is shipped separately, additional shipping will be the responsibility of the customer。
If two or more orders are placed at the same time with same address and phone number provided. We may arrange to shipped together to ensure that customers can receive all orders at the same time.
Receipt in time
When the Kløverblad parcel arrives at the shipping address, guest must receipt and sign the parcel as soon as possible. Additional storage charges may apply If customer fail to receipt within the specified time. In addition, if the customer fails to sign within a reasonable time, the goods will be arranged to return to Kløverblad and order will be cancelled without further notice.
Delivery company failed deliever
Reasons for not being able to deliver may caused by incorrect addresses, absent recipients, or unclaimed items. Kløverblad will notify the customer when Kløverblad receives return package from the courier company. If you wish to re-delivery, Kløverblad will charge an additional shipping fee.
Out of stock
Kløverblad will do its utmost to ensure that the supply of goods is sufficient, because the inventory is not real-time inventory. If the stock is out of stock after the order is placed, we will notify the customer by email. The refund due to out of stock will be refunded within 7 working days to the credit card for the payment order. We apologize for any inconvenience.
凡購物滿港幣$300,Kløverblad 會提供免費送貨服務。訂單金額低於港幣$300 則須收取港幣$50運費。Kløverblad保留在沒有事先通知下自行決定更新送貨政策的權利
Kløverblad會盡最大努力確保商品供應充足，因為供應商提供的庫存不是實時貨存.如若在下單後出現缺貨，我們將以電郵另行通知客戶，因缺貨而導致的退款將會安排於 7 個工作天內退回支付訂單之信用卡。不便之處，敬請見諒。