Order Delivery

Free delivery

Kløverblad provides free shipping on all orders above HK$300  (after discounts and vouchers have been applied). Orders under HK$300 will be subjected to a shipping fee of HK$50. Kløverblad reserves the right to update its shipping policy at its sole discretion without prior notice. 


Delivery Time

For orders placed before 12 noon,Kløverblad Hong Kong’s team will try their best to ship within the same day(excluding Saturday, Sunday and public holidays),  but cannot guarantee that such estimates must be met.Shipping means that the order package is sent out from the Kløverblad’s warehouse. Extra time requires for courier company to receive and arrange delivery.

Delivery time vary upon regions For example, if delivery address is within industrial and commercial building,will usually be delivered within one to two working days, while the non-commercial building or remote areas will require additional working days to complete the delivery.

If you choose Pick Up At S.F. Store service, after the goods are shipped from the warehouse, the order will usually be sent to the designated S.F. Store within one working day for the customer to pick up the order within 3 days. After the shipment arrives at the SF store, you will be notified by SMS to pick up the pickup. Please note! We have not provide Pick up at SF Parcel Locker!

As it involve third-party delivery service company, if the customer makes an inquiry to us  after the order is placed or requests a specific date or time to deliver, we will pass on to courier as soon as possible, but may not guarantee the actual delivery time.

Delivery set up

Each order will be scheduled for delivery once. If the order is shipped separately, additional shipping will be the responsibility of the customer。

Combine order

If two or more orders are placed at the same time with same address and phone number provided. We may arrange to shipped together to ensure that customers can receive all orders at the same time.

Receipt in time

When the Kløverblad parcel arrives at the shipping address, guest must receipt and sign the parcel as soon as possible. Additional storage charges may apply If customer fail to receipt within the specified time. In addition, if the customer fails to sign within a reasonable time, the goods will be arranged to return to Kløverblad and order will be cancelled without further notice.

Delivery company failed deliever

Reasons for not being able to deliver may caused by incorrect addresses, absent recipients, or unclaimed items. Kløverblad will notify the customer when Kløverblad receives return package from the courier company. If you wish to re-delivery, Kløverblad will charge an additional shipping fee. 

Out of stock

Kløverblad will do its utmost to ensure that the supply of goods is sufficient, because the inventory is not real-time inventory. If the stock is out of stock after the order is placed, we will notify the customer by email. The refund due to out of stock will be refunded within 7 working days to the credit card for the payment order. We apologize for any inconvenience.

 

送貨方式

免費送貨

凡購物滿港幣$300,Kløverblad 會提供免費送貨服務。訂單金額低於港幣$300 則須收取港幣$50運費。Kløverblad保留在沒有事先通知下自行決定更新送貨政策的權利


訂單發貨

每日中午12點前之訂單,Kløverblad團隊將會盡量於當天發貨(不包括星期六、日、香港及供應商當地公眾假期)。但不能保證一定能於預計時間內把貨品送到你手上.發貨是指訂單包裹從Kløverblad貨倉發出。發貨後仍需等待速遞公司收件及安排派送。

就不同地區有不同的所需派送時間,如運送地址是工商大廈一般會在一至兩個工作天完成派送,非工商大廈或偏遠地區則需要額外工作天才能完成派送。

如選擇順豐速運自取點服務,從貨倉發貨後,訂單一般會在一個工作天送到指定的順豐自取站供客戶於3天內提取訂單。快件到達順豐門市後,將會有手機短信通知您前往取件。請注意!我們未有提供順豐速運順便智能櫃自取服務。

基於涉及第三方派送服務公司,如客人下單前後向我們作出查詢或要求特定日期或時間派送,我們會儘快向速運轉達,但未必能保證實際的送抵時間。

發貨安

每張訂單將被安排發貨一次。如客人要求將訂單分開發貨,請跟本司聯絡,額外的運費將由客人負責。

如果顧客同時購買2張或以上的訂單,而提供的地址及電話是相同的話。我們或會安排合併訂單寄出以保障顧客可以同一時間收到所有訂單的商品。

收貨期

當Kløverblad發貨送至客人地址後,客人必須儘快收貨。如未能於指定時間內簽收, 如產生額外附加保管費用將由客人承擔。另外,如客人未能於合理時間內簽收,貨品會安排退回Kløverblad並取消訂單,而不作另行通知。

速遞公司未能成功派送訂

無法派送的原因可能包括地址不正確、收件人不在或商品無人認領。當Kløverblad收到速遞公司退回無法投遞的訂單包裹,Kløverblad會通知客人。如客人希望重新發貨,Kløverblad將另外收取運費。

缺貨

Kløverblad會盡最大努力確保商品供應充足,因為供應商提供的庫存不是實時貨存.如若在下單後出現缺貨,我們將以電郵另行通知客戶,因缺貨而導致的退款將會安排於 7 個工作天內退回支付訂單之信用卡。不便之處,敬請見諒。